How long does it take for my packages to ship?

• Shipping takes 5-7  business days. Tracking numbers are sent to your email once your item (s) has been final.  

Can I pick up my order?

• We do not offer pick-up.  Only shipping at this time

Do you offer refunds?

• REFUNDS ARE NOT AVAILABLE

•   If you have any questions, please contact us via email: Tessencewholistic@hotmail.com  

What if my item is not in stock and I already paid for item?

• Due that Products are from nature supply and demand result in inventory of item..  

• If an item is out of stock; complete form and we will notify you via email once item is in stock.  I apologize in advance as we will like to ensure that our product is fresh. 

Where do I purchase my herbs?

• Our wild harvested herbs are sourced from many USDA locations such as Africa, Europe and Mexico and Caribbean Islands

How do I store my herbs?

• A cool, dark and dry place. Conceal herbal containers to prevent moisture reaching herbs

How do I prep herbs?

• All instructions are stated on packaging and product page.

• I recommend the re- use of tea bag no more than twice.  If reusing tea bag , please refrigerate tea bags for later use.

How do I save tea bag once used?

• Place tea bag in airtight container and refrigerator 

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